Reso Policy and Recess Diritto

Can I restore my order?

Yes, puoi. If you are not satisfied with the ordinate items, you can return them within 30 days of the rice from your order .

Perché il reso sia accettato, the order must contain all parts of the associated components , and the imballaggio must be found in these conditions in which the product has been received.
This is a normal use of the product, but is not exclusive to damage caused by improper use .
The products for the quality of the hygiene are fundamentally intended to be completely clean prior to the restoration.
If the product was defective at the time of shipment, it must be returned.

We will serve you directly to the customer regarding the delivery of the rest.
A restoration will be processed within 7 days of work , if all conditions are so dissatisfied, it will be officially accepted after such completion.
We rise to serve the direction of the restored artichokes and suspect that they are not used or damaged without being responsible to us.

Epilogue of politics

• Period of reso: 30 days from the data of the password

• Processing time of the rimborso: 7–10 days to process the rice of the rimborso

• Dispatch information: At the expense of the customer, except in case of defective or incorrect product

Indirizzo per la restituzione

Send this information only once we have received our approval .

Spedisci and resi approvati the following instructions:

Nome azienda: Liu Changxing
Indirizzo: No. 2 Freight Elevator, Upstairs, Yuantong Express, No. 409, Suxi Yiwu Town
CAP: 310000
Province/Region: Zhejiang
Country: China

Come restituire un ordine

If your order soddisfa the conditions sopra indicate, send an e-mail to servizio@casanuvia.it .
Nel messaggio indicates:

• Il numero dell'ordine

• The reason for the decision

• A photo of the product (be different)

• Your complete name and indirizzo

We will contact you with the correct return information.
I will not restore the article to the original mittente.
Riceverai l'indirizzo corretto solo dopo averci contattato.
As a customer, you are responsible for the costs of shipping the product.

Cancellation (Diritto di Recesso)

The consumer has no right to recede from the contract within 14 days if he is dealing with the physical person who has concluded the contract for the purpose of estranei alla own commercial or professional activity.

The recess period is 14 days from the current day, or a third day indicates different from the current, physically received the last article of your order.
We work with a completely automated system, the order is processed immediately after confirmation .
Therefore, we may interrupt the ordering process only with the product password .

To ensure the diritto di recesso, devi informaci ( Casa Nuvia ) process a chiara dichiarazione (ad esempio via e-mail) della tua decisione di recedere.
The recess will be effective only when the rice of the returned products is received .
The type of product restitution is at the customer's discretion.

Note: Our products have been ordered from our central magazine, so we can check if the transit time is longer than before.
If the products are made during travel, cancellation is not possible.
We advise you to attend to the instructions and to proceed with the resolution.
Please note that you will be notified of the cancellation in advance.

To ensure fast processing, we will send you a confirmation of your order .

Consequenze del recesso

If the contract is receded, we will refund and make payments as soon as possible and communicate within 14 days of the data in which we have informed you of your decision and we have received and returned the products.
We will use the same payment method used for the original transaction, unless otherwise expressly agreed.
You will not have to add any commission for the refund.

Your stay is expedited, depending on the client, to our central magazine in Asia.

Eccezioni e casi speciali

Articoli difettosi or danneggiati:
If an article arrives damaged or incorrect, contact us within 48 hours . We will organize a refund without cost and we will offer you a replacement or a complete refund, at your discretion.

Product delivered incorrectly:
If you received a mistaken article, please contact us. We will take care of the price of your order and we will quickly invest in the correct product.

Pacchi smartiti:
If your package does not arrive within the estimated time, we will contact you in such a way that we can open an investigation with the current information.

Casa Nuvia
E-mail: servizio@casanuvia.it